Desktop monitoring and support technicians play a crucial role in maintaining a company's information technology (IT) infrastructure. They help diagnose and troubleshoot problems that end-users may face and provide effective solutions. They also ensure that the systems are updated with the latest hardware and software. The following services are included in their support: • 24x7 proactive monitoring and automated systems management • Advanced performance monitoring • Configuration management and enforcement • Windows OS patch management • Real-time workstation optimization • Scheduled preventative maintenance • Anti-virus management • Asset management • Password reset • Office 365 management • Onsite Support